Shipping and Return Policy

Shipping and Delivery Information:

Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Please note, all lead times are subject to change. Once an item is ready to ship, you’ll receive a confirmation email with a tracking number to view the carrier information and transit details.  

*Please note: Items can only be delivered to the original shipping address noted at checkout.  

If you need clarification on how a piece will be delivered, please reach out to our Customer Experience Team at with your order number and we will happily assist you.   

Damaged Items:

We are so sorry that your item arrived damaged, defective, or wrong! Please notify your sales representative at within 48 hours of receiving your item, to initiate a claim.
Please include the following information in your claim:
  • Which item is damaged
  • An image of the damage
  • An image of the interior and exterior packaging
  • Note if you do or do not have the original packaging
  • What outcome you'd like for your claims (i.e. replace, repair, or refund)
  • A description of the damage
Our clients are responsible for noting damage on proof of delivery or missing items and notifying Hamilton Park Interiors. Make sure all items on the delivery receipt were actually received. Do not sign if you did not receive all items or make a note on the delivery receipt of the damage/missing item(s). Take a photo of the delivery receipt and email your sales representative and/or the Claims Department.


Please note that this is our online return policy.

If you have questions regarding our showroom return policy, please contact us at 801-892-3444, and we will be happy to answer your questions.


Check that your item is listed as a returnable item. All returns must be in their original condition and with their original packaging. 




 Unused/unwashed bedding/pillows



 Uninstalled lighting or items that arrive damaged

 Defective or incorrect items



 Any special-order furniture

 Gift cards






 Final sale items or clearance items

 Holiday or seasonal merchandise

 Items damaged through normal wear & tear

 Lighting fixtures that have been installed

 Any items delivered more than 14 days ago



The customer is responsible for all return shipping fees, unless an item is received by the customer damaged, defective, or through error. Items returned within 14 business days from delivery will be refunded to the original form of payment or store credit, minus the 20% restocking fee.