Shipping and Delivery Information:
Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Please note, all lead times are subject to change. Once an item is ready to ship, you’ll receive a confirmation email with a tracking number to view the carrier information and transit details.
*Please note: Items can only be delivered to the original shipping address noted at checkout.
If you need clarification on how a piece will be delivered, please reach out to our Customer Experience Team at customerservice@hamiltonparkut.com with your order number and we will happily assist you.
Damaged Items:
- Which item is damaged
- An image of the damage
- An image of the interior and exterior packaging
- Note if you do or do not have the original packaging
- What outcome you'd like for your claims (i.e. replace, repair, or refund)
- A description of the damage
ONLINE RETURNS
Please note that this is our online return policy.
If you have questions regarding our showroom return policy, please contact us at 801-892-3444, and we will be happy to answer your questions.
Check that your item is listed as a returnable item. All returns must be in their original condition and with their original packaging.
RETURNABLE
Accessories
Unused/unwashed bedding/pillows
Books
Dishes
Uninstalled lighting or items that arrive damaged
Defective or incorrect items
NOT RETURNABLE
Any special-order furniture
Gift cards
Furniture
Rugs
Art
Mirrors
Wallpaper
Final sale items or clearance items
Holiday or seasonal merchandise
Items damaged through normal wear & tear
Lighting fixtures that have been installed
Any items delivered more than 14 days ago
ONLINE RETURN FEES
The customer is responsible for all return shipping fees, unless an item is received by the customer damaged, defective, or through error. Items returned within 14 business days from delivery will be refunded to the original form of payment or store credit, minus the 20% restocking fee.