Shipping and Delivery Information:
Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Information regarding each product and its unique lead time (shipping time frame) can be found on each product page. Please note, all lead times are subject to change. Once an item is ready to ship, you’ll receive a confirmation email with a tracking number to view the carrier information and transit details.
*Please note: Items can only be delivered to the original shipping address noted at checkout.
If you need clarification on how a piece will be delivered, please reach out to our Customer Experience Team at email@example.com with your order number and we will happily assist you.
A Note on Delivery:
Please note that items can only be delivered to the original address specified during the checkout process. To ensure a smooth delivery experience, kindly provide an active phone number and email address during checkout to enable your local delivery agent to arrange a convenient delivery time with you. Hamilton ark Interiors adheres to a policy of not holding items beyond 5 business days if a delivery has not been scheduled. After this period, the customer assumes responsibility for any storage fees incurred. Please be aware that in such cases, items may be returned by the carrier, and under such circumstances, refunds will be issued in the form of store credit only less return shipping and a 15% restocking fee.
If your item arrives damaged, please notate it at the time of delivery on the agent’s Proof of Delivery form. if applicable. Please then contact our Customer Experience Team at firstname.lastname@example.org and we will take care of this issue ASAP. Please include your order number and, where possible, photos of the damage and packaging, to aid our team in best assisting you.
We stand behind the quality of our products but understand that you may change your mind about a piece or that it may not work in your space as intended. We accept returns on select items within 30 days of delivery.
If you would like to use your own return shipping method, please obtain a return authorization number from email@example.com. Once obtained, pack and return items in original condition, include the provided RMA form, and send to:
[Insert Address Here]
Our customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender. Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.
Final Sale & Clearance Items
All items ending in $0.99 are final sale